Zendesk is a customer service platform offering ticketing, chat, knowledge base, and analytics. It provides Zendesk Support, Guide, Chat, Talk, and Explore to manage customer interactions.

Zendesk is blocked in mainland China. Its web dashboard and widget scripts are not loadable, making support functionality unusable without circumvention tools. Local alternatives include Qiyu, EasyChat, WeCom customer service, and foreign firms often embed fallback messaging SDKs or use self-hosted chat when serving Chinese users.

The information regarding service availability in China is provided for general reference purposes only. Due to the dynamic nature of network conditions and regulatory environments, the actual accessibility of these services may vary over time and by location. Users are advised to verify the current status independently.