Intercom is a messaging and customer support platform offering chatbots, live chat, onboarding messages, help desk, and product tours. It provides SDKs for web and mobile apps, inbox and workflow automation, targeted messaging, and customer data integration.

Intercom is blocked in mainland China. Its app domains (intercom.io, intercom.com) are largely inaccessible, so embedded chat widgets and SDKs do not load. The management dashboard cannot be reached, rendering admin functions unusable. Chinese businesses use local equivalents such as Zendesk China, Qiyu (EasyChat), or TaoBao KeFu. For global apps targeting Chinese users, fallback to domestic chat platforms or in-app feedback tools is necessary.

The information regarding service availability in China is provided for general reference purposes only. Due to the dynamic nature of network conditions and regulatory environments, the actual accessibility of these services may vary over time and by location. Users are advised to verify the current status independently.