Freshdesk is a customer support platform providing ticketing, team inbox, knowledge base, automation, and reporting. It supports multi-channel support (email, chat, social), SLA management, and workflows.

Freshdesk is blocked or extremely slow in mainland China; both UI and widget scripts fail. Chinese alternatives include Qiyu, TaoBao KeFu, and WeCom’s customer service integrations, which are optimized and compliant locally.

The information regarding service availability in China is provided for general reference purposes only. Due to the dynamic nature of network conditions and regulatory environments, the actual accessibility of these services may vary over time and by location. Users are advised to verify the current status independently.